Privacy Policy

Effective Date: April 23, 2025

This Privacy Policy describes how Palm Pesa ("we," "us," or "our") collects, uses, and shares your Personal Information when you use our mobile application and related services (the "Services"). We are committed to protecting your privacy and ensuring the security of your information.

1. Information We Collect

We collect the following types of information:

• Personal Identification Information: Such as your name, phone number, email address, date of birth, national identification number, and other information you provide during registration and profile setup.
• Financial Information: Including transaction history, account balances, mobile money wallet details, bank account information (if linked), and loan application details.
• Device and Usage Information: Information about your device, including device model, operating system, unique device identifiers, IP address, mobile network information, and how you use our Services (e.g., features accessed, transaction times, duration of use).
• Location Information: We may collect your device's location if you grant us permission to do so, which helps us provide location-based services and prevent fraud.
• Communications: Records of your communications with us, including emails and customer support interactions.

2. How We Use Your Information

We use your Personal Information for various purposes, including:

• To provide and maintain our Services, including facilitating mobile money transfers, USSD payments, savings, and loan services.
• To verify your identity and prevent fraud and unauthorized access.
• To process your transactions and send you transaction notifications.
• To assess your eligibility for loans and other financial products.
• To personalize your experience and provide tailored content and offers.
• To communicate with you about our Services, updates, and promotional materials (where permitted by law).
• To improve and develop our Services, including troubleshooting, data analysis, testing, and research.
• To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your Personal Information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analytics, customer support, and marketing. These providers are contractually obligated to protect your information.
• Financial Institutions: To facilitate transactions and process payments.
• Regulatory Authorities and Law Enforcement: When required by law or to comply with legal processes.
• Business Partners: With whom we collaborate to offer specific services or promotions (with your consent where required).
• In case of a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our app of any change in ownership or uses of your personal information.

4. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server infrastructure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your Personal Information, including the right to:

• Access the Personal Information we hold about you.
• Request correction of inaccurate or incomplete Personal Information.
• Request deletion of your Personal Information (subject to legal obligations).
• Object to the processing of your Personal Information for certain purposes.
• Withdraw your consent where we rely on consent to process your Personal Information.

To exercise these rights, please contact us using the information provided below.

6. Data Retention

We will retain your Personal Information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our app and updating the "Effective Date" at the top of this policy. Your continued use of our Services after such changes constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: anoldmwinuka@gmail.com

Phone: +255 693 662 424

Postal Address: P. O. Box 1162, Mbeya, Tanzania